FAQ

Returns & Exchanges

  • To ensure that you are completely satisfied with your shopping experience at Elite Athletic Gear, we are pleased to offer FREE RETURNS & EXCHANGES on domestic orders. We understand when you shop online you cannot always try on sizes or see exact colors, so we provide 100% worry free shopping by offering a free pre-paid return label to send back any items for a return or exchange. You may exchange or return the item(s) ordered only if they are unworn and in its original packaging within 30 days of receiving your order for a refund or exchange *Original outbound shipping costs are NON REFUNDABLE.

    Please email us at help@lionthreadz.com with your order number to request a return or exchange and we will send you a prepaid return label along with directions to process the request.

    Unfortunately, we do not offer exchanges or returns on orders shipped outside of the United States. 

    Items you cannot return or exchange include: Customized products, engraved products, mystery products, used or worn products, blemished wristband packages, clearance items and wholesale orders.

How long does shipping take for my order to arrive?

  • We ship all orders same day or next business day. Our shipping cutoff is 11AM EST for an order to ship out same day. Transit time depends on your location and the shipping option you select which ranges from 1-7 business days for domestic orders. Business days are classified as Monday thru Friday; Excludes weekends and holidays. 
  • Transit time is ESTIMATED and is not guaranteed as once the package leaves our warehouse we do not have control over the shipping carrier. The day your order ships is considered a processing day and is NOT counted as a transit day.

Will I get tracking information for my order?

  • Yes! You will receive a shipment confirmation email with tracking information as soon as your order is processed. Please allow 24-48 hours for the carrier to update the tracking information. 

How do I get free shipping?

  • We offer FREE U.S. shipping on all orders over $29! No code needed. 

Why hasn't my tracking information updated?

  • Please allow 24-48 hours for the shipping carrier to update the tracking status on their website. 

My tracking information says it was delivered, but I never got the package. Who do I do?

1. Contact your local USPS and provide them your tracking number so they can help locate it.

2. Ask your neighbors if they received the package. 

3. Email us at help@lionthreadz.com with your order number so we can open an investigation with the delivery carrier.

4. Please patiently allow 72 hours from the time the package says it was delivered for it to show up. A majority of the time the carrier just accidently placed your order in a neighbors mailbox and they will drop it off within a day or two. 

How do I change my shipping address on my order? 

  • We ship orders extremely quickly, so if you made an error or need to change your shipping address email or call us IMMEDIATELY. We prefer if you would just reply to your order confirmation email with the correct shipping address so we can try to update your order. 

  • Unfortunately, once your order has shipped we cannot make any changes to your shipping address. We are not responsible for any order that has been shipped to an incorrect addresses that was provided to us. If you order has already shipped you may be able to process a Package Intercept on the USPS website here to forward the package to a new address for a fee.

Do you offer international shipping?

  • We do not offer international shipping currently. 

Where do you ship from?

  • All orders ship from from our main office in Houston, TX.

Where can I read customer reviews?

  • You can read real product reviews from real customers here!

How much does shipping cost?

  • Shipping costs will vary depending on order weight and shipping method. 

    USPS Ground Advantage starts at $4.75 (Estimated 2-7 business days)USPS Priority Mail starts at $9.25 (Estimated 2-4 business days)USPS Priority Mail Express starts at $26.99 (Estimated 1-2 business days)

Do you have a warranty on your products?

  • Elite Athletic Gear is committed to providing the highest standard of sports gear, jewelry and accessories – which is why we offer a 1 Year Warranty on all products sold at EliteAthleticGear.com. 

    The warranty covers defects of workmanship and materials, but does not cover lost or stolen products, damage caused by accident, improper care, negligence, normal wear and tear, scratches, stains, water damage, color fading, sun exposure or extensive use.

    To submit a warranty claim please submit the following information via email to help@lionthreadz.com

    1. Order Number

    2. Photo/s of the product showing the defect

    3. Explanation of what happened

    4. Shipping address and phone number 

    Once received - we will work directly with you to either repair or replace the product. If we are replacing the product it must be replaced with the same exact product as originally ordered unless if the product is sold out or has been discontinued. If the original product in unavailable then we will offer you a replacement of the same value. 

    Our warranty is valid for 1 product repair or replacement per order. Multiple claims cannot be submitted on a specific product.

Why did I get an order confirmation email?

  • Order confirmation emails are sent immediately after you place your order. If you do not see it in your inbox, please check your spam, junk, and promotional folders as sometimes automated emails get sent to those mailboxes.

    If you mis-typed your email address while checking out, please email us at help@lionthreadz.com with your name, order number and correct email address and we will get it updated and resent for you.

Do you offer wholesale accounts? 

  • Yes, we do offer wholesale accounts. Please email help@lionthreadz.com with your name, business name and where you plan to resell our products and we can send over our wholesale offering. 

How do I know what size to order?

  • We sell many different types of products, but you can reference the size chart within each product page to ensure you order the size you need. If by chance you order an incorrect size, just email us at help@proedgepaintball.com and we'd be happy to exchange it for the size you need!